Reduce Customer Management Time
Business owner’s currently rely on 3rd party websites like Yelp, Trip Advisor etc for customer feedback. GuestSay eliminates the need for business owners to scan these 3rd party websites for feedback reviews. We give businesses the opportunity to always be proactive in acquiring and increasing their customer base, instead of focusing their time and attention towards damage control on said mentioned 3rd party social media websites. Instead of publicly apologizing, lets make sure that it never happens in the first place, so that management can spend time where it matters.
Lower Customer Retention Costs
Customers are won and lost in real-time, which is why it’s important for business to gather customers’ feedback/issues as soon as they have had their experience– not a week later since by that time the feedback might have already been recorded on various social media websites. By recording feedback on the business premises, GuestSay allows business entities to proactively react to customer feedback/issues and increase customer satisfaction. This leads to higher customer retention rates and lower customer retention costs
Eliminate fabricated feedback
A common problem faced by many business entities is the issue of fabricated feedback on various review sites. GuestSay authenticates the customers by Geolocation tagging thereby making the feedback gathered by the business entity reliable for further analysis.